Feature request: the new metric capture the time consumed in chat transfer and assignment stage
AnsweredPossible to add a new metric to capture the time consumed in the chat transfer and assignment stage when the bot transfers a chat to agent. The engagement FRT metric we have right now only captures the time starting at the visitor's first comment after transfer to the agent's first reply.
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Please follow the existing community post for this request: https://support.zendesk.com/hc/ja/community/posts/4499097100442-Measuring-First-Reply-Time-with-a-Chatbot
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