I want to Integrate zendesk with my chatbot what are solutions for that?

4 Comments

  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Devam! Take a look at our documentation on this topic and let us know if you have additional questions!

    1
  • Devam Parikh

    Hi Greg, thanks for help. Do you know where can I see chat created in Zendesk agent dashboard when I create chat using https://developer.zendesk.com/api-reference/live-chat/chat-api/chats/#create-chat API?

    0
  • Pakpoom DMIT

    Hi Greg, I have same question but for my case, the bot have its own widget. What I want is when the user want to chat with agent, the bot switch to Zendesk which the agent can chat with the user via ticket and the message from agent can display in my chatbot widget. For sunshine conversation, it supports for a channel  e.g. LINE, Twitter, WhatsApp  so I don't sure how can I integrate my chatbot to the Zendesk.

    0
  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Pakpoom! I haven't had a chance to work in this capacity with Sunshine Conversations, but I do believe that this is what you're looking for. If that isn't correct, just let me know and I'll find a resource here that can help!

    0

Please sign in to leave a comment.

Powered by Zendesk