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Chatbot customization

Answered


Posted Jun 03, 2022

Hello, 

We are using a classic Chatbot in our web site but it's not present in all pages.

How is possible to customize it so it will be present in every page? I dind't find any option. Is this something that we need to implement in the code of the template we are using or is there an option for that? 

examples :

not present https://www.discogs.com/genre/electronic?ev=em_ep 

present https://support.discogs.com/hc/en-us 

Also, I have another question : I want to integrate a support link to chatbot so users will be able to open a ticket directly from there. I would like to put chatbot in a specific page of the web site and customize tickets based on this specific section of the web site so tickets will be opened already classified as requested. 

For example : I'm gonna put the chatbot in the Available Products List page so if a user open a ticket, it will gonna be already redirect to Available Products List queue and categorised with the tags related. 

Thank you! 


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image avatar

Cheeny Aban

Zendesk Customer Care

Hi Federica, 

In order for the widget to appear on your own website, you need to embed the web widget code. More information can be found here: Adding Web Widget (Classic) to your website

Yes, that is possible but will need advanced customization that is already out of scope. Nevertheless, you may check Using Web Widget (Classic) to embed customer service in your website to know more about how you can utilize your web widget. 

I hope that helps!

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