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Zendesk Explore data segregation

Alberto Gugel
  • Edited

Hi there, how is data segregation intended and implemented in Zendesk Explore?

Is there any way that we can make each end user see potentially different data, perhaps by Ticket Group or Assignee, for example? So UserA sees "IT Support" group related tickets, while UserB sees both "IT Supprort" and "Customer Service"?

 

Thanks

1 Comments

  • Dane
    Zendesk Engineering
    Hi Alberto,
     
    The closest feature you can have for your use case is by utilizing bookmarks and public link sharing. My dashboard below has two bookmarks targeted for two specific viewers.
     

    0

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