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Zendesk Guide submit request link



Posted Jun 06, 2022

Help. 

On the Guide/ Submit a request 

The customer will fill out the form.

The "Submit" link. Where would I be able to change where the ticket routes to? I would like the completed form to route to our external ticketing system. 


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Hi Elsie, welcome to the community!
 
Just to be clear, are you wanting to completely bypass your Zendesk Support ticketing system but continue to use your Zendesk Guide help center?

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