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Updating existing ticket with help center form.

Answered


Posted Jun 06, 2022

Is it possible to update an existing ticket using the form inside of a help center. 


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Dinesh Korgaokar

Zendesk Luminary

Hello,

you can use Request API meant for end users to update ticket.

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/#update-request

Thanks

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