Zendesk Chat - A way to get the chat id without using a Chat Sidebar app

Answered

3 Comments

  • Sarah Darmawan
    Zendesk Product Manager

    Hi Bala chandar

    The behaviour you're requesting is natively supported in Messaging whereby the Answerbot will request for customer details before the conversation starts, and the contact details requested will be auto-populated in the ticket form. The end user's email address can also be updated as well directly on the ticket field.

    Hope this helps!

    - Sarah D.

    1
  • Sarah Darmawan
    Zendesk Product Manager

    Hello Ron,

    Thank you for your feedback.

    Unfortunately, this isn't something that is currently supported and there are no plans in our roadmap to surface Chat Ids outside of the sidebar app.

    If you require Chat Ids for retroactively (e.g., reporting use cases), you could pull all Ids using our REST APIs: https://developer.zendesk.com/api-reference/live-chat/chat-api/chats/#list-chats 

    - Sarah D.

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  • Bala chandar

    hey Sarah .

    I have enabled Live chat but the chat ticket captures only visitor id, how to make the chat to auto populate the email id when a customer opens a chat. As of now we manually get the customer email and update in the requester id. But we don't want to do this, can this be done automatically is there any way ? Your help is much appreciated 

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