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Zendesk Messaging Android Crash
Posted Jun 09, 2022
Android crashes at some point. I believe it's initialization stage.
java.lang.NoSuchFieldException: CONVERSATION_START at java.lang.Class.getField(Class.java:1604) at m7.t$l.<init>(StandardJsonAdapters.java:7) at m7.t$c.a(StandardJsonAdapters.java:23) at m7.s.f(Moshi.java:15) at zendesk.conversationkit.android.internal.rest.model.CreateConversationRequestDtoJsonAdapter.<init>(CreateConversationRequestDtoJsonAdapter.kt:4) at java.lang.reflect.Constructor.newInstance0(Constructor.java) at java.lang.reflect.Constructor.newInstance(Constructor.java:343) at o7.b.d(Util.java:12) at m7.t$c.a(StandardJsonAdapters.java:21) at m7.s.f(Moshi.java:15) at m7.s.e(Moshi.java:1) at retrofit2.converter.moshi.MoshiConverterFactory.c(MoshiConverterFactory.java:1) at retrofit2.Retrofit.f(Retrofit.java:7) at retrofit2.Retrofit.h(Retrofit.java:1) at retrofit2.RequestFactory$Builder.g(RequestFactory.java:264) at retrofit2.RequestFactory$Builder.f(RequestFactory.java:2) at retrofit2.RequestFactory$Builder.b(RequestFactory.java:12) at retrofit2.RequestFactory.b(RequestFactory.java:1) at retrofit2.ServiceMethod.b(ServiceMethod.java:1) at retrofit2.Retrofit.c(Retrofit.java:4) at retrofit2.Retrofit$1.invoke(Retrofit.java:6) at java.lang.reflect.Proxy.invoke(Proxy.java:1006) at $Proxy8.b at ig.g.a(UserRestClient.kt:4) at lg.a.B(UserActionProcessor.kt:8) at lg.a.c(UserActionProcessor.kt:1) at lg.a$d.invokeSuspend at kotlin.coroutines.jvm.internal.a.resumeWith(ContinuationImpl.kt:4) at af.a1.run(DispatchedTask.kt:22) at android.os.Handler.handleCallback(Handler.java:938) at android.os.Handler.dispatchMessage(Handler.java:99) at android.os.Looper.loop(Looper.java:236) at android.app.ActivityThread.main(ActivityThread.java:7904) at java.lang.reflect.Method.invoke(Method.java) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:656) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:967)
java.lang.AssertionError: Missing field in jg.a at m7.t$l.<init>(StandardJsonAdapters.java:11) at m7.t$c.a(StandardJsonAdapters.java:23) at m7.s.f(Moshi.java:15) at zendesk.conversationkit.android.internal.rest.model.CreateConversationRequestDtoJsonAdapter.<init>(CreateConversationRequestDtoJsonAdapter.kt:4) at java.lang.reflect.Constructor.newInstance0(Constructor.java) at java.lang.reflect.Constructor.newInstance(Constructor.java:343) at o7.b.d(Util.java:12) at m7.t$c.a(StandardJsonAdapters.java:21) at m7.s.f(Moshi.java:15) at m7.s.e(Moshi.java:1) at retrofit2.converter.moshi.MoshiConverterFactory.c(MoshiConverterFactory.java:1) at retrofit2.Retrofit.f(Retrofit.java:7) at retrofit2.Retrofit.h(Retrofit.java:1) at retrofit2.RequestFactory$Builder.g(RequestFactory.java:264) at retrofit2.RequestFactory$Builder.f(RequestFactory.java:2) at retrofit2.RequestFactory$Builder.b(RequestFactory.java:12) at retrofit2.RequestFactory.b(RequestFactory.java:1) at retrofit2.ServiceMethod.b(ServiceMethod.java:1) at retrofit2.Retrofit.c(Retrofit.java:4) at retrofit2.Retrofit$1.invoke(Retrofit.java:6) at java.lang.reflect.Proxy.invoke(Proxy.java:1006) at $Proxy8.b at ig.g.a(UserRestClient.kt:4) at lg.a.B(UserActionProcessor.kt:8) at lg.a.c(UserActionProcessor.kt:1) at lg.a$d.invokeSuspend at kotlin.coroutines.jvm.internal.a.resumeWith(ContinuationImpl.kt:4) at af.a1.run(DispatchedTask.kt:22) at android.os.Handler.handleCallback(Handler.java:938) at android.os.Handler.dispatchMessage(Handler.java:99) at android.os.Looper.loop(Looper.java:236) at android.app.ActivityThread.main(ActivityThread.java:7904) at java.lang.reflect.Method.invoke(Method.java) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:656) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:967)
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3 comments
Bogdan Orzea
I have the same problem. Android Zendesk crashes for me on some accounts, works on iOS for all accounts. Funny enough, if an account crashes on Android, if I login with that account on iOS, then retry on Android, the Zendesk SDK work again.
For library ("zendesk.messaging:messaging-android:2.4.0") the log that I see is:
0
Luis Cruz
Had this issue before. Try updating your proguard rules. This is what worked for us:
```
...
# Zendesk
-keepnames class zendesk.** { *; }
...
```
0
Joshua Thao
Luis Cruz Your suggested solution wasn't helpful to me.
Dev Dizraptor Did you find a solution?
0