Recent searches

No recent searches

Initial data for new ticket

Answered
image avatar

Administrator

Posted Jun 10, 2022

 
Hi Support,
 
We have a request from customer they would like to initialize some custom field during the new ticket creation.  The custom fields is text field and they expect the data come from customer data custom field please help to advise on this issue.
 
Also for the custom object is it possible to show on the ticket view without using API? 
 
Thanks regards,

0

1

1 comment

Date
    image avatar

    Dane

    Zendesk Engineering

    HI Administrator,
     
    Just to confirm, is your use case to auto populate a ticket field with the information from a custom user field? If that's the case, it will only be possible by the use of web-hooks, custom fields placeholders and APIs.
     
    Please check the sample below.
     

     
     

    0

    Please sign in to leave a comment.

    Didn't find what you're looking for?

    New post