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Estimated date for Banning and IP Addresses in chat

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Diedrich Ohlandt

Posted Jun 13, 2022

The ability to

  • Ban users by email or IP while in live chat
  • See the user's IP address while in live chat

Are fundamental to our agent's workflow.

Please share what the current sentiment from the Zendesk team is towards these points, and when we can expect to see something simillar implemented in the new workspaces live chat.

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Date
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    Dave Dyson

    HI Diedrich, welcome to the community!
     
    We don't have a date for this but it is planned for the coming quarters -- see product manger Ayush Upadhyay's official answer here: ban visitors in agent workspace
     
    Please do upvote that post and add your use care there as well. Thanks! In order to consolidate our product feedback and make it easier for our product team to gauge the need for given features, I'll be closing comments on this thread in favor of that pre-existing thread.

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