Enabling end-users to identify their position in the call waiting queue
AnsweredHello! Would like to check if there is a feature for the end-user to identify their position in the talk queue.
For example, a feature that allows users to know there are other 2 callers in the queue in front of them.
At the moment, there is only an internal feature for setting the maximum queue size and queue waiting time.
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Official comment
Hi Al,
Thanks for the feedback. There is a similar question from another post by you. We will reply on that other post.
Thanks,
Sean -
Hi sean,
Will it be possible then to integrate a foreign app into Zendesk in order to track the queueing?
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