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Custom views - No Public Reply in X hours

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Farris Weinberg

Posted Jun 14, 2022

Hello Support Team, 

We are in need of view for agents. We believe this would be helpful for many support teams. We need a view for tickets that are less than pending status, that have had no public reply/comment in 72 hours or greater.

 

Thank you in advanced for your time and attention to this feature request. 

 

Best Regards, 

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