Have [options] in macros for agent workspace live chat agents.
Previously in live chat agents could send shortcuts that had options in them; after switching to Agent Workspace, it's not available anymore. I want to open a feature request to bring that option back.
Thanks,
Garegin
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Hi Garegin,
Thank you for your feedback!
This is unfortunately not on our roadmap for chat at the moment but we will take note of this feature request to enhance the agent experience on Agent Workspace
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