Recent searches


No recent searches

Improve ease of editing user roles

Completed


Posted Jun 17, 2022

Feature Request Summary: 

Editing the user roles of team members should be more streamlined so I do not need to transfer between Support and Admin Centre up to 3 times to make a simple change.

Description/Use Cases: 

As a Zendesk Admin/Account Owner, I want to be able to quickly change the roles of my team members so that they can gain access to the information they need, when they need it.

Currently, I have to switch between Support and Admin Centre up to 3 times to edit a team members role.
If I start in Zendesk Support these are the steps I have to follow:
1: Click on the Setting cog
2: Click on Go to Admin Centre
** Switch to Admin Centre**
3: Open list of Team Members
4: Select to Edit the relevant team member
** Switch to Zendesk Support **
5: Click Manage in Admin Centre
** Switch back to Admin Centre **
6: Edit roles as required and Save.

Business impact of limitation or missing feature:

It is very frustrating to follow this process as it leaves multiple tabs open on the browser and is unnecessary workflow.

It would make sense to either:
Have a list of team members in Support so you can open them and click Manage in Admin Centre from there
OR
- When you press Edit in Admin Centre it takes you to the Roles area from there.


7

2

2 comments

+1 this is definitely a must for us. Especially with Agents having access to Chat/Talk, you have to open admin center just to see what they have enabled or to even change those permissions. This would be a much needed ask!

1


image avatar

Tom Dupuche

Zendesk Product Manager

Hi all,

Pleased to let you know we have updated the experience so selecting a Team member on the Team members page in Admin Center takes you directly to their profile page. 

We are working on bring other features such as group membership into the Team members page. 

Regards,

Tom

Zendesk Product Manager

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post