Can you search for a profile by Email and get just the Profile ID?

2 Comments

  • Ahmed Zaid
    User Group Leader Community Moderator
    Zendesk Luminary

    Hi Chris,

    If you mean is it possible to do this only using triggers? the answer is no. You need a webhook to call Zendesk API  to get the profile ID, but not through Zendesk webhooks. You need a middleware that can parse the response and get the profile ID from the response. Zendesk Integration Services provides a free set of tools to do so.

    0
  • Chris Curlett

    Thanks for the response Ahmed. It confirms my suspicion that I couldn't accomplish this with Zendesk webhook alone. I will check the link out and do some learning. 

    0

Please sign in to leave a comment.

Powered by Zendesk