Take the response from a web service and save it in a custom field
Hello!
How can I get the response from an external web service called from a Webhook?
When a ticket is created or updated, I send to an external web service the data of a custom field through a webkook, I need to take the response from the web service to save the values in other custom fields of the ticket so that it finally ends up sending a response to the customer who created the ticket.
So far I can successfully call the external service, but I can't find a way to take its response and persist it within Zendesk.
I've read several community posts but I can't find a similar case.
Please, could you guide me a little on how I can address a solution for this issue without resorting to custom development?
I am attentive to any comment.
Greetings to all this beautiful community
-
Hi Daniel Velasque,
To achieve that, you need a middleware that can parse the response, then call Zendesk tickets API with the parsed data. This cannot be done with webhooks, but Zendesk Integration Services provide a free set of tools to do so. It is more complex, but all steps are documented.
Hope that helps.
-
Thank you very much Ahmed!
I assumed that this was the issue, but I wasn't sure at all (in short, this problem is solved the old way).
I'll start reading documentation about ZIS.
Thank you very much dear Ahmed.
Greetings from the southern cone!!!
Please sign in to leave a comment.
2 Comments