Group assignement with Microsoft Outlook Add-In

Renaud Croix

• June 27, 2022 13:03

Hello,

I've just installer the Microsoft Outlook Add-in and I'm facing the problem that ticket are automaticcaly assigned to the default group.
Is there a way to modify that and be able to choose which group to assign ?

Thank you very much

• Lou

  • June 27, 2022 13:41

  Community Moderator

  

  Not sure how that app/add-in works, but have you looked into email forwarding? Works great for us.

  Passing an email to your support address

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