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Change whether new articles appear at the top or bottom of a section



Posted Jun 28, 2022

In the current behaviour, if you set the order of articles in a section to be manual, then any new article you create appears at the top of the articles in the section.

This is very annoying. The first article in a section is usually created early and set in stone -- often titled something like "Get started with ..."

I can't think of a time ever when I've created a new article and wanted it to come at the top.

It's particularly annoying because non-admins can't change the order of articles. So every time they create a new article they corrupt the order of their content. 

I would like to be able to select the default behaviour: whether an article should appear at the top or the bottom.


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Kasper Sørensen

Zendesk Product Manager

Thank you for this great product feedback.

I recognize that this could be even more dynamic, but there are also a few workarounds that you may consider:

  1. It sounds like you would prefer an ordering that is not manual, but rather the "Creation date, latest last" option.
  2. You can also used the "Promoted article" option to keep some articles at the top and others based on sorting below.

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