Last assignment to resolution time in Business Hour

1 Comments

  • Graeme Carmichael
    Community Moderator

    Pam

    Unfortunately, I do not believe that is possible.

    Zendesk tracks business hours metrics at ticket level, not at the assignee level. So it is not possible to drill to that level of detail.

     

    0

Please sign in to leave a comment.

Powered by Zendesk