Feature Request Summary:
Zendesk Guide should allow you to select a date for an article that is promoted to be demoted automatically, if desired.
Currently articles that have been promoted must be manually edited and the "Promote Article" checkbox be unchecked in order to demote them. With this feature request when you select the "Promote Article" checkbox you would be prompted to enter a date for demotion, if a date is selected then the article will no longer be promoted after that date, if you leave the date blank, then the article would remain promoted indefinitely until it is manually demoted.
Business impact of limitation or missing feature:
This requires recurring manual review and editing of promoted articles to ensure that promoted articles only remain promoted as long as required which unnecessarily consumes Guide Admins' time.
Please sign in to leave a comment.