We are a transportation company. Clients email us their request which we manage in ZD and raise a support ticket.
Our dispatch software is 3rd Party which send out the detailed job confirmation in HTML format.
Our current process is to email the client the confirmation from our dispatch software and also follow it up with an email from ZD. We feel there is a duplication.
Can anyone assist in this issue. Basically we would like the dispatch email to thread in to the ZD support ticket. Yes, we have looked at the possibility of using the support email as our client email and merging the HTML confirmation into the ZD ticket.
Is there anyway to automate this process. We do capture the ZD support ticket number in the dispatch software and capture the dispatch job number in ZD using unique fields.
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