Recent searches
No recent searches
Attachment link in Explore report
Zendesk Luminary
Posted Jul 01, 2022
I am looking for a way to pull out the attachment link to include in ticket reports from Support. If anyone has a way to do this it would be highly appreciated.
What I am looking for is to include links for all attachments in a ticket as a separate column. So I have i.e. the following information:
Ticket ID - Reason dropdown value - Product dropdown value - link to image attachments customer sent in
Been trying to look for a way to do this, but I'm getting stuck. At the moment agents are manually adding links to a shared file, which is sort of a mess to sort out when preparing reports for some delivery partners.
3
2
2 comments
Daniel Hamrick
I would love to be able to do this, pulling pictures for training would be invaluable
0
Kat
Also pulling dates when attachments were added would be very hepful, either on the ticket events or in Explore
0