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Getting Error: Authorization Failed, try logging in! When Running zcli apps:update

Answered


Posted Jul 04, 2022

Hello, good day.

I would like to update a private Zendesk app on our instance, but I am getting the error Error: Authorization Failed, try logging in! when I used the command zcli apps:update.


I can see that there's a warning regarding the license, but I have this parameter "license": "ISC" on the package.json file. Also, I have the correct app ID on the zcli.apps.config.json file so I am not sure what is causing the error.

I hope someone will answer my query.

Thank you,
Benessa Mae Dumol


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7 comments

Hi Ahmed Zaid, thanks for your response.

I am also not able to run zcli profiles:list because it's asking me to set the environment variables.

May I ask if you know how to set up the environment variables?

Thank you,
Benessa

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Hi Ahmed Zaid, apologies for the late reply.

I created a .bashrc file on my app directory but it's still asking me to set the environment variables.
Can you let me know if what I did is correct?

Thank you,
Benessa

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I'm having this issue now as well, and it's preventing me from updating an app. 

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It turns out that a bunch of changes were made to the workflow on ZCLI and not announced anywhere since I last used this. Problem solved. 

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Hi CJ Johnson,

May I ask what solution did you implement to solve this issue?
Unfortunately, I am still having this issue and wasn't able to use any zcli command

Looking forward to your response.

Thank you,
Benessa

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Dan R.

Zendesk LuminaryCommunity Moderator

Likewise! I can't update an app, I just get "Error: Failed to upload app"

CJ Johnson what did you find out that let you resolve the issue?

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Eric Nelson

Zendesk Developer Advocacy

Hey Dan, 
 
Have you ever used the ZCLI to update this app before? Do you have a zcli.apps.config.json in your projects root directory? 
 
Thanks!

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