Delete ticket via Webhook and trigger
Posted Jul 04, 2022
Hi Zendesk community,
I tried to delete ticket via a trigger and a URL but I cannot find a way, I know the issue is on the URL parameters but I cannot find the right syntax and there is not documentation at all about how to do it.
If I try like this it works:
but in triggers and automations it's mandatory to fill the key (the left text box) and the value (the right text box)
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2 comments
Raphaël Péguet - Officers.fr
Hi Jack!
You're right I tried and it works this way,
Thank you very much
Best regards,
Raphaël
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Jack
You don’t need the URL parameter, you can just have {{ticket.id}} instead of ticket_id at the end of the URL and it should work. Update the URL to do that and remove the parameter from the trigger and try it out
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