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Can I do this with Flow Builder

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Darren Blakemore

Posted Jul 05, 2022

Hi

Is it possible to have button links, on a website, that when clicked, opens the chat function but at another step in the flow compared to opening the chat from the main button (bottom left)????

I am thinking maybe using the Bot and giving it keywords that are in the URL of that button, so when it gets that request it will respond to the keyword and go down the route configured for that...Maybe????

Thanks

Darren

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    Dane

    Zendesk Engineering

    Hi Darren,
     
    As it turns out, this feature is not natively available in the Flow builder. 
     
    You're currently in the feedback section that is continuously being tracked by our Product managers for future improvements of our products. Any post here with high engagements, will drive the demand for that feature to be included in our roadmap planning.

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