Zendesk Support pointed me here to raise my feature request, which has two parts:
- Allow Badges to be used in Zendesk for orgs not using Communities (e.g. internal)
- Assign Badges automatically upon thresholds being met (e.g. 100 articles published)
My work use of Zendesk is internal only, therefore, we don't have Communities enabled. Badges is an awesome idea, but currently only available for Communities.
We want to reward/encourage employees from different teams that are contributing high volumes of articles, or receiving particularly positive feedback, comments, etc to 'achieve' Badges, visible in articles. We also use different levels of Guide admin access, for example, HR Staff Writers (Silver), HR Staff Writers (Gold), and Zendesk Guide admins (Platinum). Using a Badge banner to display the user's level of access would also be super cool.
In addition, automatic assigning of badges would help this scale. For example, Badges automatically being awarded to an employee that completes the following examples:
- Publishes ~100 articles
- Reviews ~50 articles
- Receives ~80 comments on articles they've posted
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