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End-User vs Agent Ended Chat
Posted Jul 13, 2022
Availability to report on whether the agent or end-user actively ended the chat, this would be great to allow our teams to review the reason why the agent ended the chat and if we can identify any issues in performance or process.
Thanks
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1 comment
Kai B
+1 to this, it would be a great addition to performance reporting for us to identify potential issues
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