reporting on Customer Location - different info in dif fields

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  • Ahmed Zaid

    Hello Clare McLaughlin,

    user.locale serves a different purpose, which is system locale en-us, en-au, it. It is not an indication of location, although it is often correlated to the user's country.

    I am not familiar with ticket.system_location but I know that ip-based location is stored in ticket audit metadata. You can list audit data from here. The first one will contain the location of the user (person or system) that created the ticket.

    Regard,
    Ahmed

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