Hello Zendesk Community! 👋 If you've previously used or currently use the Sunshine Custom Objects app (EAP released back in 2019 and paused now), let's talk! We're in the process of developing the exciting future of Custom Objects and we'd love for you to give us some feedback on what did and did not work well.
As a friendly refresher, the Sunshine Custom Objects app allows agents to see custom object records related to the ticket requester. The Custom Objects app brings records into the context of a ticket and/or requester in Support product, reducing an agent's need to navigate multiple interfaces to get a complete picture of a requester's relationship to your business. In order to populate the data needed for the app, you'll need to create custom objects, records, and relationships to users, orgs, tickets, and more, through the Sunshine API, or in Admin Center. The benefits include reduced solve time and higher CSAT scores.
Our questions for you
What has been your experience with the app so far?
Is there anything we can improve or add?
- How often do you or your team use the app?
- If you're a previous user and not actively using the app today, why did you stop? Which of your needs weren't met by the app?
Please add your thoughts and comments below. If there are certain capabilities that you're missing from the Custom Objects app today and would like to have added, let us know that too. We are working through the development and we know there will be more iterations to be made in the future. We will collect your comments as research for future releases. The plan is to incorporate your feedback on customization into our roadmap for next year 2023.
We are also interested in having a Zoom conversation to dig deeper with a few customers. If you’re interested in participating in our research that way, please please indicate that in your comment as well and we’ll follow up via email.
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