Can a user be moved to Light Agent role type via API or any workaround?



  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Gaby,

    Do a "GET" to the custom_roles endpoint https://{{subdomain}} find the light agent role and grab the ID. Then you can update users by doing the following:
    "user": {
    "custom_role_id": 1260801964510
    We talk about this process here

    Hope this helps,
  • Gaby Bitar

    Hey Eric Nelson , thank you so much for all of your help. Sorry for the late response was out of the office. This method worked great for me!


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