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How to setup language when continuing conversation on Messenger / Whatsapp

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Manuel de la Torre

Posted Jul 15, 2022

I configured the Web Widget on my site to use "es-mx" as locale and show the options "Continue on Messenger" / "Continue on WhatsApp":


However, when users click on them and get redirected to either Messenger or WhatsApp, both display messages in English.

This is Messenger:

This is WhatsApp:

The question is, how can I make those messages to be in Spanish?

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2 comments

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    Dainne Kiara Lucena-Laxamana

    Zendesk Customer Care

    Hi Manuel de la Torre

    Looking into this, it is currently not possible to translate these messages manually and unfortunately, they will remain in English for now. However, work is already underway to translate these messages as well as to translate CSAT messages sent through Social Messaging Channels, which are also in English. The closest prediction we have is that they want to release these translations in the second quarter of this year.

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    Manuel Honorio de la Torre Ramírez

    No problem. We'll look forward for those translations to be ready.

    Thanks for your answer!

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