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Deepak Kumar
Posted Jul 20, 2022
Hi all,
Is there a way to get the ticket reference number from Explore?
0
Brett Bowser
Jul 25, 2022
Jul 22, 2022
Hi Brett
I Need to reference the ticket id number aging the original ticket id
suppose an agent creates a Zendesk ticket id and sends it to the relevant person and then the seller follows up again on the same ticket id.
Jul 20, 2022
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3 comments
Brett Bowser
Are you referring to the Ticket ID or the message ID that threads the responses to a ticket?
If you're referencing the message ID then there's no way to pull that data into Explore.
What report exactly are you trying to create?
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Deepak Kumar
Hi Brett
I Need to reference the ticket id number aging the original ticket id
suppose an agent creates a Zendesk ticket id and sends it to the relevant person and then the seller follows up again on the same ticket id.
0
Brett Bowser
You should be able to add the Ticket ID attribute to your Explore reports as mentioned in our reference guide here: Metrics and attributes for Zendesk Support
Let me know if that's not what you're looking for!
0
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