Report filtering by users

Answered
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Antonio Maninha

Posted Jul 20, 2022

Hello,
Is there a way to filter the Zendesk Guide reports like the search queries by users?
We have different user segments and we need to know what users are doing our searches in order to report to either dev or our training dept.

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      Christine

      Hi Tony, currently it is not possible to filter Search queries by specific user data (name or email address).

      You can create a query in Explore using the Guide: Search dataset to pull the search query (text or string) and the user's role who made the search, but it will not show the data of the user. As outlined in Metrics and attributes for Zendesk Guide under "Search Attributes" you have an option to search user role - "The role of the user that performed the search event. The values are Anonymous, End-user (signed in), Staff member (signed in)." 
       
       

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