Article quality index app

2 Comments

  • Erica Girges
    Zendesk Developer Advocacy
    Hi Tony, 
     
    I'm not aware of a marketplace app that could do this. However, our Explore platform can help generate similar reports. You can curate reports to fit your needs. We can actually see we have a few available recipes for articles already. 
     
    Hope this helps!
     
    Best, 
     
    Erica
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  • Tony Maninha

    Erica Girges
    I am not sure if that helps... I need to generate this custom report where you add values (0 to 5) based on articles created by agents. We evaluate the different areas of the article for quality control purposes.
    This is a feature that Salesforce ServiceCloud and ServiceNow have available for a while in their platforms in order to support the KCS process.
    If the Explore platform can generate such reports can you direct me to some sort of tutorial that might be able to help?
    Thank you!

    0

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