It would be very useful to be able to route calls by languages (Skill).
We have some agents with ''English'' skill and ''French'' skill. But, the only way to route calls correctly with our phone menu is by creating groups.
It causes problem because the agents are able to access the groups for French and English and those are not supposed to contain tickets or just to be seen by the agents.
The skills setting is a nice idea and have a lot of potential, but is not very develop for now, unfortunately.
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