Message from Facebook Messenger not sychronizing
AnsweredOnly incoming messages appear in the Zendesk tickets. If there are any responses sent via Facebook messenger, those would not be synchronized to the tickets. Agents might duplicate the reply if they only view the messages in Zendesk.
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Hi there -
This is the expected product behaviour. Unfortunately, there are no plans to change this.
I'm curious as to why agents are responding to social messaging conversations on both Messenger and the Agent Workspace?
- Sarah D.
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