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UI update feedback: Sending an email/text now takes two clicks. Old UI used to be 1-click. makes no sense

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Harry Bolton

Posted Jul 24, 2022

UI change to have email/SMS in a dropdown - it ads MORE clicks to perform the action. Software/UI updates should be to create LESS work and more visibility. this is more work, less visibility

not thought through

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    Katarzyna Kurzyńska - Madej

    Zendesk Product Manager

    Hi Harry, thank you for your feedback. 

    Have you tried to click the new message button on the top right corner? 

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