Chat Conversions in Explore Reporting

Answered
image avatar

Amie Brennan

Posted Jul 25, 2022

Feature Request Summary:
Explore reporting to display chat conversions, as per the current chat platform.

Description/Use Cases:
When reporting on chat performance, the admin team would like to be able to see how many chats were converted and the conversion rate.

Business impact of limitation or missing feature:
This is critical for our business as we would like to be able to report on the conversion rate.

Other necessary information or resources:
Australian Luxury Women's Fashion | CAMILLA AND MARC® Official Site

0

1

1 comment

Date
    Newest
      image avatar

      Sarah Darmawan

      Hi Amie - 

      Unfortunately, there are no plans to support conversions data on Explore. Conversions are also a limitation on the Agent Workspace.

      As a workaround, you may set up Google Analytics with Chat to address your use case. 

      Hope this helps!

      - Sarah D.

      0

      Sign in to leave a comment.

      Didn't find what you're looking for?

      New post