Please make end-user article views and other activities available through the Zendesk API
Was this functionality omitted on purpose and, if so, why?...or was it an oversight?
I am able to get all of the other data I need via an API integration that I built, except for this one piece. Article views...the number of views and who the end-user is that's viewing the article would be hugely beneficial to our company...and I am sure to many other companies as well. This would allow us to better understand where we're gaining traction and where we can improve. As far as I'm concerned, anything that is reportable in Explore should be available through the API.
Thanks!
Tom
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Agreed - would be great to have!
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Hi Tom! Great point, I'm sure lots of people would love to see this functionality. What I recommend in situations like this would be to use Google Analytics and we have documentation on how to set that up here. I'll also move this post over to the help center feedback forum so that the right people have eyes on this.
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That's a good point, this property should be in the Zendesk articles API. I am currently trying to get the most viewed articles and present it on an external website via API. Is there another alternative ?
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