We've had our devs look into this but it doesn't appear that Zendesk allows the code in the source code editor.
Lazy loading loads and renders page content only as it becomes visible on the user's screen. This helps improve the experience on mobile, and conserve mobile data use.
- Mobile users – around 2/3 of our traffic is mobile.
- Helpful for larger articles with a large amount of text, script and media (which some of ours are).
The impact on us currently is that we're limited in the ways we can enhance our Help Centre for mobile users, resulting in a poorer experience for them when seeking help from us.
Some resources from Google:
Browser-level image lazy-loading for the web
Use lazy-loading to improve loading speed (web.dev)
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