Manager/Team Lead Notifications for Queue Size, Wait Times and Agent Availability

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3 Comments

  • Official comment
    Sean Chuang
    Zendesk Product Manager

    Update September 6, 2023:

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    Hello,

    Our colleagues in Explore has a grand vision for the supervisor/team lead. Please reach out to them to get more info!

    Thanks,

    Sean

    ----

    Hi Gabrielle, 

    Thanks for the feedback. We hear ya!  We will be looking into improving reporting capability with consolidation and improvement. However, this is work being done by our Explore colleagues so let us reach out and see where this falls on the roadmap.  

    Thanks, 
    Sean

  • Thanks!

    0
  • Alessandra Postler

    I can only agree with you Gabrielle and I am wondering if Zendesk is already working on the implementation. 

    0

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