Feature Request Summary:
I would like to pin totals to the bottom of the table when creating a new report or configuring one on a dashboard.
I would like to summarize the number of tickets, responses, and updates for various teams' or assignees' activity with totals at the bottom (sum, med, etc).
Business impact of limitation or missing feature:
This is important for our business to summarize Zendesk activity generally and to get a sense of the level of effort going into our agents' and teams' work. A viewer may want to sort the table on multiple columns while viewing the report.
Other necessary information or resources:
When totals are included, they are sorted when columns are reordered. As an example, while you can disable sorting, this doesn't allow you to sort the results to present metrics without the total being included in the sort.
A step further would be to allow the rows to be manually reordered.
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