Ordering attributes in Sunshine Profiles and Sunshine Events
AnsweredWhat I am trying to do is create bulk custom profiles for users to pull data from our other systems into ZenDesk and make it visible in agent workspace.
I am facing two major issues:
1. As Zendesk APIs use JSON - it is not possible to order the attributes in an array. Meaning that Zendesk API automatically assumes an alphabetical order. So if I want to display multiple information pieces such as Street, Postcode, Customer ID - they will always be displayed alphabetically in agent workspace.
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Hi Shayan! If you were to create a custom application to display the Profile data, you would be able to reorder this as needed. I do understand that you'd want this to be part of the native functionality with User Profiles in the agent workspace though, so I would recommend posting in our feedback forum. There is a post at the top of the forum that outlines the template for creating a new post. Let us know if you run into any issues with this!
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