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How do make Form field readonly in zendesk?

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richestsoft dev

Posted Aug 01, 2022

In my form field, When new ticket is getting created I want to make a field readable only for agents. Once ticket is created it can be edited by agent.

is that possible?

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    Ifra Saqlain

    Zendesk LuminaryMost Engaged Community Member - 2022Most Engaged Community Member of The Year - 2021Community Moderator

    Hey richestsoft dev,

    You should read this post: https://support.zendesk.com/hc/en-us/community/posts/4409222516634-Read-only-ticket-field-for-agents

     

    And, there is a plugin: https://www.zendesk.com/marketplace/apps/support/204617/read-only-ticket-fields/

    Thanks

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