How do make Form field readonly in zendesk?

Answered

August 01, 2022 08:21
Edited

In my form field, When new ticket is getting created I want to make a field readable only for agents. Once ticket is created it can be edited by agent.

is that possible?

1 Comments

Ifra Saqlain
- August 01, 2022 11:57
- Edited
Community Moderator
Hey richestsoft dev,

You should read this post: https://support.zendesk.com/hc/en-us/community/posts/4409222516634-Read-only-ticket-field-for-agents

And, there is a plugin: https://www.zendesk.com/marketplace/apps/support/204617/read-only-ticket-fields/

Thanks

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