Ticket Backlog - Filtering by Ticket Age


  • Chris Curlett Have you been able to figure this out? Similarly, I consider a backlog ticket that's older than X days, but I didn't see a way to filter by either date a ticket was created or by age.

  • Alex Zheng
    Zendesk Customer Care
    Hey Allen,
    If you are using the tickets dataset you should have a metric for Unsolved Tickets Age and then you can use the metric filter to filter for tickets older than x days.
    Let me know if you have any further questions.

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