Ticket Backlog - Filtering by Ticket Age

2 Comments

  • Chris Curlett Have you been able to figure this out? Similarly, I consider a backlog ticket that's older than X days, but I didn't see a way to filter by either date a ticket was created or by age.

    0
  • Alex Zheng
    Zendesk Customer Care
    Hey Allen,
     
    If you are using the tickets dataset you should have a metric for Unsolved Tickets Age and then you can use the metric filter to filter for tickets older than x days.
     
    Let me know if you have any further questions.
    0

Please sign in to leave a comment.

Powered by Zendesk