Announcing the new Team members page

3 Comments

  • Tom Dupuche
    Zendesk Product Manager

    Hi CJ and all,

    We've included a screen shot of the new page in the announcement here.

    It shows the seat usage on the new Team members page for a Zendesk Suite account. Note: Non-Suite account will show individual product seats.

    Regards,

    Tom Dupuche

     

     

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  • Jessica Sills

    Hi there! I like the look of the new Team Members page but I have some feedback about functionality.

    As an admin, I need to be able to delete agents semi regularly. On the old Team Members page, I could click on the agent's name or the 'edit' button, it would take me to their page back in Support, then I could delete the agent from there.

    On the new Team Members page, there is now two additional clicks I have to make just to get to the agent's page in support to be able to delete them. I first click on their name, then click on "Account", then click on "Manage Team Member in Zendesk Support". I can then finally delete them with a few more clicks.

    Frankly, it's incredibly tedious, especially if I am performing any more than one or two agent deletions. I don't really understand why we have to leave the Admin center and go back to Support in order to delete an agent in the first place. There should be an option to delete when you are viewing the list of Team Members.

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  • Tom Dupuche
    Zendesk Product Manager

    Hi Jessica Sills,

    Thanks for your feedback. We have introduced a quicker way to get to the Support user profile. You should see a "Manage in Support" link at the top of the Team member profile in Admin Center. That will save you a click.

    We're also working on a quick action item from the new Team members page to get you into Support. That should be released towards the end of August.

    Of course both these solutions still require you to go to Support. We do have places to move common tasks from Support to Admin Center in the medium term. Top of the list are the ability to Suspend, Delete and manage groups for a Team member.

    Regards,

    Tom Dupuche

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