Reporting does not find new TAg


  • Jahn Bronilla
    Community Moderator
    Zendesk Luminary

    have you checked if the trigger is firing correctly? because if it does then the tag will be visible for reporting otherwise that's the only issue I am seeing here. 

  • Marvin Gage

    Figured it out what a pain. the group has to take ownership but not only that they than have to press open or new.. than and only than can they transfer.  What they were doing is grabbing from unassigned press take it.. so it's in there name.. see if they can work it if not than transfer.   It is here it would not trigger. 


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