I created a trigger that when a group reassigns ticket to another group it creates a tag titled 'Slipstream_xfer' the problem is that when I now try to do a report for that tag the reporting does not find this new tag at all.
Anyone know how to resolve this problem? I need to track how many tickets are reassigned by this group. Wish Zendesk allowed triggers to internal comments so I could also put the agent who reassigned it, but not possible without access to the website to create a Web Hook so limited by what I can do.
Please sign in to leave a comment.