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Inclusion of field key in ticket field

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Luciana Telles Pereira De Gusmao

Posted Aug 05, 2022

I would like to know if the inclusion of the field key is in the Zendesk backlog, to be used by the ticket creation API instead of the field id, as it is in the user creation API.

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    Linda Marin

    Honestly speaking, I doesn't understand this message, can you please send the message with full details

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    Luciana Telles Pereira De Gusmao

    Hello Linda, sorry for the short message. I was referring to custom fields, which must be referenced by IDs in ticket creation but can be referenced by key in user creation. I understand that the dynamics in user creation brings flexibility, especially when working with more than one development environment.

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    Nara

    Zendesk Customer Care

    Hi Luciana, at this time, there are no public-facing plans to update tickets endpoint to parse custom field keys rather than their IDs. That said, posting feedback here in the forums or upvoting other, related posts is a great way to signal to our product teams what sort of functionality customers are looking for in the future. Thank you for your feedback.

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