Custom field value change event
Answered
Posted Aug 08, 2022
I am working on Zedesk server side App, There is a orderno custom filed in ticket form.
what i want to achieve is, get value of orderno when its value got changed.
Previously, I have achieve something similar as following.
if (client) {
client.on('ticket.requester.name.changed', function(e) {
console.log("e === > ", e);
});
}
Please guide me how i can get custom filed value when it changes
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7
7 comments
Ram Chander
Ok Eric Nelson Thanks for the confirmation.
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Eric Nelson
Blur isn't an event type that is available to the apps framework.
Thanks
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Ram Chander
Eric Nelson
I mean, can we bind ".bind" instead ".changed" in zendesk ticket filed ?
something like below
client.on('ticket.requester.name.blur', function(e) {console.log("e === > ", e);
});
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Eric Nelson
You can bind a blur event to elements within the application. Anything that falls outside the iframe of the app, may be possible though most likely won't be stable.
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Ram Chander
Eric Nelson
can we bind BLUR event? is that possible?
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Ram Chander
Eric Nelson
I am wondering why I am not able to find this.
Thanks!
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Eric Nelson
We have a method that you can hook into for this exact purpose. You can find the documentation here.
Thanks!
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